NHTSA Complaint #10275548 — 2004 WORKHORSE W22

LTR RE: SAFETY RECALL 50901-C INTERIM NOTICE DATED MAY 2009 WORKHORSE HE THINKS HE SHOULD BE REIMBURSE FOR THE DAMAGES INCURRED IN SEPT. 2007 FROM THIS DEFECT, ALSO PAY FOR THE DIAGNOSIS OF THIS PROBLEM. *NJ THE CONSUMER STATED HE EXPERIENCED BRAKE FAILURE PRIOR TO RECEIVING A RECALL LETTER. WORKHORSE DENIED THE CONSUMERS CLAIM STATING THE REPAIRS WERE NECESSARY, BECAUSE IT WAS THE CONSUMERS FAULT THAT THE BRAKES OVERHEATED. THE ROTORS WERE SEVERELY DAMAGED. THE CONSUMER STATED HE HAD NO CONFIDENCE THAT THE PROBLEM HAD BEEN FIXED EVEN THOUGH THE REPAIRS WERE MADE, THE ABS LIGHT WOULD STILL ILLUMINATE. THE CONSUMER STATED HE HAD SPOKEN TO A WORKHORSE ADVISOR TWICE PRIOR TO THE BRAKE FAILURE. HE REPORTED THE STEERING WHEEL WAS VIBRATING WHEN HE APPLIED THE BRAKE. THE CONSUMERS WIFE ALSO SMELLED BURNT BRAKES EVEN THOUGH THE CONSUMER WAS ONLY TAPPING THE BRAKES TO SLOW DOWN. THE ADVISOR TOLD THE CONSUMER IT DID NOT MAKE SENSE THAT WHEN STEPPING ON THE BRAKE, THE STEERING WHEEL WOULD VIBRATE AND THAT IT WAS NOT A BRAKE PROBLEM. A VISUAL INSPECTION REVEALED THAT THE BRAKE PADS SEEMED OK, BUT THE FRONT ROTORS AND ONE OF THE REAR ROTORS WERE TOTALLY BROKEN. THE SERPENTINE BELT WAS REPLACED BECAUSE IT WAS MAKING A LOT OF NOISE, THE SPARK PLUGS BURNED 4 TIMES, THE PIXELS WENT OUT ON THE ODOMETER, THE INSTRUMENT CLUSTER SHUT DOWN COMPLETELY, THE TRANSMISSION LOCKED UP ONCE IN THIRD GEAR, THE SEAT BELT LIGHT ILLUMINATED FOR NO REASON AND THEN WOULD GO OUT AND A REAR SEAL ON THE AXLE LEAKED. *JB