NHTSA Complaint #10434590 — 2004 WORKHORSE W22

2004 GEORGIE BOY CRUISE MASTER CLASS A MOTOR HOME ON A 2004 WORKHORSE CHASSIS. CONSUMER WRITES IN REGARDS TO PROBLEM WITH BRAKES *TGW THE CONSUMER STATED THE PROBLEM FIRST BEGAN IN SEPTEMBER 2007, WHEN THE BRAKES BEGAN OVERHEATING AND SMOKING. THE CONSUMER HAD THE RV TOWED . WORKHORSE PAID PART OF THE BILL BECAUSE THE RV WAS STILL UNDER WARRANTY. IN AUGUST 2009, THE BRAKES FAILED AND THE RV WOULD NOT STOP. THE RV WAS TOWED AGAIN, WHERE THE BRAKING SYSTEM WAS REPAIRED. IN SEPTEMBER 2010, THE CONSUMER RECEIVED A RECALL LETTER FROM WORKHORSE REGARDING A PROBLEM WITH THE BRAKES. THE CONSUMER TOOK THE RV TO A REPAIR FACILITY TO HAVE IT INSPECTED. THE RV FAILED INSPECTION, DUE TO THE BRAKING SYSTEM OVERHEATING AND SMOKING. THE CONSUMER CONTACTED WORKHORSE WHILE AT THE REPAIR FACILITY AND WORKHORSE REFUSED TO ABSORB THE COST OF HAVING THE RV TOWED TO AN AUTHORIZED SERVICE CENTER. THE CONSUMER INFORMED WORKHORSE, THE BRAKES WERE OVERHEATING AND SMOKING AND HE WOULD NOT BE ABLE TO DRIVE IT. A REPRESENTATIVE FROM THE REPAIR SHOP INFORMED WORKHORSE IT WAS THEIR RESPONSIBILITY TO HAVE THE RV TOWED. WORKHORSE DECIDED TO PAY FOR THE TOWING. REPAIRS WERE ONLY MADE TO THE CALIPERS. IN JULY 2011, THE RV WOULD NOT STOP AND WENT OUT OF CONTROL ON THE INTERSTATE, FORCING THE CONSUMER OFF THE HIGHWAY. THE CONSUMER CONTACTED WORKHORSE AGAIN, TO INFORM THEM OF THE BRAKE FAILURE AND THEY REFUSED TO HAVE THE RV TOWED OR PAY FOR ANY OF THE REPAIRS. *JB