NHTSA Complaint #10274809 — 2003 PONTIAC VIBE

IN MAY OF 2009 WHILE DRIVING MY CAR ON THE THROGS NECK BRIDGE I HEARD A CRASH AND A THUMP FROM THE DRIVERS SIDE DOOR. I GRABBED ONTO THE GLASS AND HELD IT IN PLACE. I WAS ABLE TO LOCK THE WINDOW SO IT WOULD NOT GO DOWN AND PROCEEDED ON MY WAY. I TOOK IT TO A PONTIAC DEALERSHIP IN MASSACHUTTES AND I WAS TOLD ALL DAMAGES WOULD BE COVERED BECAUSE IT WAS DUE TO THE RECALL NUMBER 08V162000 THE DOOR BOLTS THAT HOLD THE WINDOW IN PLACE BROKE CAUSING THE WINDOW TO CRASH AND THE GLASS TO SHATTER. I WAS UNABLE TO GET THE WINDOW FIXED IN MASSACHUTTES SO I BROUGHT THE CAR TO THE DEALERSHIP IN OLD WESTBURY, NEW YORK. THIS DEALERSHIP GM PONTIAC IN HICKSVILLE TOLD ME NOTHING WAS COVERED EXCEPT THE BOLTS. I CALLED THE PONTIAC DEALERSHIP AND ONE PERSON TOLD ME THAT THE PONTIAC WILL COVER THE WINDOW. THE DEALERSHIP WOULD NOT TAKE MY WORD FOR IT AND CALLED PONTIAC THEMSELVES THEY SPOKE WITH A DIFFERENT INDIVIDUAL AND THEY SAID THAT IT WASN'T COVERED. THEY THEN QUOTED ME AT 700.00 DOLLARS TO GET EVERYTHING FIXED. I REFUSED SERVICE. CURRENTLY I HAVE CALLED EVERYDAY TO SEE WHAT THEY MIX UP IS AND NO ONE RETURNS MY PHONE CALLS. *TR