NHTSA Complaint #10274605 — 2004 VOLVO XC90

TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT NOTICED TRANSMISSION AND RADIATOR FLUID NEAR HER VEHICLE. SHE EXPERIENCED HARD SHIFTING WHEN CHANGING GEARS. WHILE DRIVING APPROXIMATELY 55 MPH, THE TRANSMISSION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. THE VEHICLE WOULD NO LONGER "PULL" AND WAS TOWED TO THE DEALER. SHE WAS INFORMED THAT A NEW TRANSMISSION AND RADIATOR WERE NEEDED. SHE ALSO FOUND OUT THAT THE RADIATOR COOLANT CONTAMINATED THE TRANSMISSION. THE REPAIR WOULD COST APPROXIMATELY $5,900. THE CONTACT WROTE A LETTER TO THE PRESIDENT OF THE MANUFACTURING COMPANY, BUT DID NOT RECEIVE A RESPONSE. SHE ALSO SPOKE WITH THE MANUFACTURER'S CUSTOMER SERVICE LINE AND WAS INFORMED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS OUTSIDE OF THE WARRANTY. THE CURRENT MILEAGE WAS APPROXIMATELY 122,000 AND FAILURE MILEAGE WAS APPROXIMATELY 100,000.