NHTSA Complaint #10274189 — 2001 TOYOTA TACOMA

I AM FILING A COMPLAINT ON A 2001 TOYOTA TACOMA WITH A RUSTY PERFORATED FRAME. WE HAVE DOCUMENTS AND PICTURES OF TWO HOLES AND FLAKING ON OUR FRAME. MANY MECHANICS HAVE TOLD US THAT OUR FRAME WAS UNSAFE, BUT WHEN BROUGHT TO TOYOTA DEALERSHIPS WE ARE TOLD THAT IT PASSES THEIR 2001-2004 RUST PERFORATION PROGRAM AND THEY SENT US AWAY. WE ARE LEFT WITH AN UNSAFE VEHICLE AND WE KNOW THAT IT CONTAINS PERFORATION IN THE FRAME. WE HAVE REQUESTED TO SEE THE TOYOTA REGIONAL REPRESENTATIVE FOR SOUTH TEXAS, BUT WE ARE GETTING THE RUN AROUND. WE REQUESTED TO SEE THE REP A MONTH AGO AND HAVE HEARD NOTHING SINCE. WE DO HAVE A CASE MANAGER AND # BUT OUR CASE KEEPS GETTING CLOSED AND OUR CASE MANAGER DOESN'T SEEM TO HAVE ANY AUTHORITY TO ACCEPT PICTURES OF THE PERFORATION OR TO CONTACT THE REGIONAL REPRESENTATIVE. WE WOULD APPRECIATE A FACE TO FACE TALK WITH A TOYOTA REPRESENTATIVE WHO COULD EXPLAIN WHY OUR HALF DOLLAR SIZED PERFORATION DOES NOT QUALIFY FOR FURTHER INSPECTION BY TOYOTA. *TR