NHTSA Complaint #10274120 — 2002 JEEP GRAND CHEROKEE

THREE OF FOUR POWER WINDOW REGULATORS HAVE FAILED SUDDENLY AND WITHOUT NOTICE, ALL WITHIN A YEAR OF EACH OTHER WITH THE MOST RECENT BEING LAST WEEK. EACH TIME IT OCCURS, THERE IS A POPPING SOUND FOLLOWED BY THE WINDOW DROPPING INTO THE DOOR. I HAVE SO FAR BEEN FORTUNATE TO ONLY HAVE THIS HAPPEN WHEN DRIVING AT SPEEDS <30MPH AND WITHOUT MY CHILD OR DOG BEING IN THE VEHICLE; HOWEVER, THERE'S STILL THAT 4TH WINDOW WITH THE SAME FAULTY PLASTIC COMPONENT THAT HAS BEEN FAILING. I REPLACED THE FIRST WINDOW REGULATOR AT FULL COST AT THE DEALERSHIP WHEN IT HAPPENED LAST YEAR. WHEN THE SECOND ONE WENT OUT, I DIDN'T FIX IT BECAUSE OF THE COST AND THE FACT THAT IT WAS A REAR WINDOW. AFTER THE THIRD ONE FAILED, I GOT SUSPICIOUS. THE SERVICE MANAGER AT THE LOCAL DEALERSHIP HAS STATED THAT HE HAS SEEN THIS ISSUE ON NUMEROUS OCCASIONS MOSTLY WITH THE LIBERTY MODEL, BUT ON THE GRAND CHEROKEE AS WELL. IT IS OBVIOUS THAT CHRYSLER IS AWARE OF THE ISSUE; HOWEVER, EACH AGENT I SPOKE WITH ON THEIR HELP LINE TRIED TO DOWNPLAY THE ISSUE LIKE IT WAS A FREAK OCCURRENCE AND THAT THERE WAS NO REASON FOR A RECALL. BASED ON THE RESEARCH I'M NOW SEEING ONLINE AND THE COMMENTS FROM THE SERVICE MANAGER, I KNOW THIS IS NOT THE CASE. *TR