NHTSA Complaint #10272619 — 2003 FORD EXPEDITION

WHILE DRIVING ON A LOCAL ROAD IN CLEAR WEATHER MY 03 EXPEDITION SUDDENLY THREW PLUG #7. IN SO DOING IT DESTROYED THE COIL ASSEMBLY, BUT THE IMPACT OF THE COIL ASSEMBLY ON THE FUEL RAIL SAVED THE CAR'S HOOD FROM FURTHER DAMAGE (THE TOP OF THE COIL ASSEMBLY CLEARLY EVIDENCED THE IMPACT MARK FROM CONTACT WITH THE FUEL RAIL). GIVEN THE FACT THAT THE DAMAGED COIL INSULATION WAS NOW ARCING ITS SPARK ACROSS THE ENGINE HEAD AND THAT THE FUEL MIXTURE WAS SPEWING OUT OF THE SPARK PLUG HOLE IT'S SURPRISING THAT WE AVOIDED AN ENGINE FIRE UNDER THE PLASTIC SHROUD. I HAD THE CAR TOWED TO THE LOCAL INDEPENDENT SERVICE CENTER (PEP BOYS, LAUREL MD - THE SAME LOCATION THAT HAD CHANGED THE PLUGS A YEAR PRIOR). THEY EXAMINED ALL THE SPARK PLUG THREADS AND ADVISED THAT THEY APPEARED OK, WITH THE EXCEPTION OF THIS ONE CYLINDER. TO EFFECT REPAIRS THEY ADVISED TO HAVE THE VEHICLE TOWED TO ANOTHER OUTLET 36 MILES ($104 CHARGE) UP THE ROAD. THEY FURTHER ADVISED THAT THIS IS NOT AN UNCOMMON PROBLEM WITH THE 5.4 ENGINE AND THAT THIS MAY OCCUR IN OTHER CYLINDERS IN THE FUTURE. FORD CUSTOMER ASSISTANCE (800#) DISCLAIMS ANY KNOWLEDGE OF THIS BEING A COMMON PROBLEM AND REFERRED ME TO THE LOCAL DEALER FOR TECHNICAL ADVICE. AT THE LOCAL DEALER, THE MECHANIC WAS VERY FAMILIAR WITH THE ISSUE, PRONOUNCED IT RATHER COMMON AND ADVISED THAT FORD WOULD BE HAPPY TO REPAIR THE PROBLEM, HOWEVER HIS ESTIMATE WOULD COST ME MORE THAN TWICE THE ESTIMATED FEE FROM THE INDEPENDENT (INCLUSIVE OF THE ADDITIONAL TOW COSTS). SUBSEQUENT GOOGLE SEARCHES FOR "FORD EXPEDITION THROWN SPARK PLUG REVEAL 11,200 WEB PAGE HITS. THE WEBPAGES AT THE 1ST HIT ALONE, WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_SPARK.HTML REVEALS A LITANY OF VERY SIMILAR COMPLAINTS OVER A NUMBER OF YEARS, SOME OF WHICH HAVE RESULTED IN MORE TRAGIC CONSEQUENCES. GIVEN THE DANGER REPRESENTED BY POTENTIAL ENGINE FIRES AND THE APPARENT FREQUENCY OF THE PROBLEM WHY HAS THERE NOT BEEN A RECALL TO EFFECT THE CORRECTION OF THIS APPARENT DEFECT. *TR