NHTSA Complaint #10270240 — 2001 FORD FOCUS

TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS, THE ENGINE BEGAN TO IDLE EXCESSIVELY HIGH. ON A SEPARATE OCCASION, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER STEERING. THE DRIVER EXPERIENCED EXTREME DIFFICULTY STEERING THE VEHICLE AND HAD TO USE EXCESSIVE FORCE TO TURN THE STEERING WHEEL. THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WANTED TO CHARGE THE CONTACT FOR A DIAGNOSTIC; HOWEVER, THE CONTACT REFUSED DUE TO THE COST. THE TECHNICIAN REFUSED TO REPAIR THE VEHICLE UNLESS THE AFTERMARKET PARTS WERE REPLACED BY THE MANUFACTURER. THE PARTS CONSISTED OF THE PCV VALVE AND FUEL FILTER. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER CONDUCTED A CAMPAIGN (03V-482) TO ADDRESS THE STALLING IN THE VEHICLES. THE CONTACT EXPERIENCED THE IDENTICAL FAILURES MENTIONED IN THE CAMPAIGN, BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS 118,000 AND CURRENT MILEAGE WAS 119,000.