NHTSA Complaint #10270229 — 2002 TOYOTA RAV4

TOYOTA RAV 4 2002. A MONTH AGO, MY CAR STARTED JERKING AND BUCKING AND STALLING MID INTERSECTION. I IMMEDIATELY TOOK IT TO MY LOCAL TOYOTA DEALER FOR SERVICING. THE SERVICE DEPT. COULD NOT DETERMINE THE PROBLEM SO THEY CHANGED TRANSMISSION FLUID (CHARGE ALMOST $200.00) AND SENT ME ON MY WAY WITH NOTICE THAT IF THE ENGINE LIGHT CAME ON I SHOULD RETURN. TWO WEEKS LATER, I WAS DRIVING ON THE HIGHWAY APPROACHING A DOUBLE MERGE DRIVING 60 MPH WHEN MY CAR SUDDENLY DOWNSHIFTED INTO FIRST GEAR CAUSING ME TO LURCH AND LOSE CONTROL OF VEHICLE WHILE ONE TRACTOR TRAILER TRUCK WAS MERGING TO MY RIGHT AND ANOTHER DIRECTLY BEHIND ME CAUSING TRUCK BEHIND ME TO LAY ON BRAKES AND VEER OFF THE ROAD...I MANAGED TO GET MYSELF OFF THE ROAD...NO ACCIDENT OCCURRED BUT THE THREAT TO MY LIFE WAS SERIOUS. I DID INVESTIGATION ON LINE CARCOMPLANTS.COM AND FOUND THAT THERE WAS A SERVICE BULLETIN ISSUED TO ALL DEALERS IN 2006. I WAS NEVER INFORMED OF DEFECT THEREFORE WAS ENDANGERING MYSELF AND MY FAMILY EVERY TIME I DROVE THE CAR WITHOUT ANY KNOWLEDGE. I TOOK THE CAR TO A DIFFERENT LOCAL TOYOTA DEALER AND PAID $150.00 FOR DIAGNOSTIC: FAULTY ECM (SEE CARCOMPLAINTS.COM). QUOTED A COST OF REPLACEMENT AT ($1,200.00) THAT MIGHT SOLVE THE PROBLEM BUT THEY WOULD NOT KNOW CONDITION OF TRANSMISSION UNTIL AFTER THEY REPLACED THE ECM. I WAS UNCOMFORTABLE WITH THIS ANSWER AND FELT I MIGHT HAVE BETTER SERVICE WITH ORIGINAL DEALER SO I PAID FOR CAR TO BE TOWED ($100.00) AND RENTED A CAR. ORIGINAL DEALER DETERMINED ECM NEEDS REPLACEMENT NO GUARANTEE THAT TRANSMISSION WOULD BE OKAY. I ASKED THAT DEALER SPEAK ON MY BEHALF TO TOYOTA TO SEE IF THEY WERE WILLING TO SHARE SOME OF THE RESPONSIBILITY AND COST OF REPLACEMENT OF FAULTY ECM. TOYOTA REFUSED. AFTER BEING WITHOUT FAMILY'S ONLY CAR FOR 2 WEEKS,PAYING FOR RENTAL (OVER $200.00) THE ECM WAS REPLACED ($1,000.00) CAR SEEMED TO BE OKAY FOR ONE WEEK. 4 DAYS AGO ENGINE LIGHT CAME ON AGAIN. RETURNING TO YET ANOTHER DEALER TOMORROW. DO YOU VALUE MY SAFETY? *TR