NHTSA Complaint #10269896 — 2004 VOLVO XC90

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10269896
Vehicle	2004 VOLVO XC90
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 25, 2009
Date Filed	May 26, 2009
Mileage	112,709 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

1. SINCE DAY 1, THE TRANSMISSION ON MY 2004 VOLVO-XC90 HAS ALWAYS GIVEN ME TROUBLE, IT DOESN'T ENGAGE TROUGH GEAR AS QUICKLY AS IT SHOULD. ON MAY 25TH 2009, THE TRANSMISSION COMPLETELY WENT OUT LEAVING ME IN THE MIDDLE OF THE INTERSECTION WITH CARS BEHIND ME TRAVELING 35 MILES AND ALMOST CAUSED AN ACCIDENT. 2. THE TRANSMISSION HAS NEVER OPERATED PROPERLY SINCE I PURCHASED THE CAR IN APRIL OF 2009. THE SHOP AND EVERY OTHER ONE I CALLED KNEW EXACTLY WHAT THE PROBLEM WAS. THEY SAID THAT THE TRANSMISSION IN THIS MODEL AND YEAR WAS A FAULTY GM TRANSMISSION AND HAVE SEEN MANY IN FOR THIS TYPE OF SERVICE. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT MANY OWNERS HAVE EXPERIENCED THE SAME PROBLEM, THE EXACT PROBLEM. I BOUGHT IT FROM AUTOWEST ACURA IN SAN JOSE, I ASK THEM FOR HELP WITH THAT MATTER, (4 TIMES) THEY WERE EVASIVE AND REFUSED TO HELP, OR TO GET TO ANY ARRANGEMENT. THE "TRANSMISSION SERVICE URGENT" LIGHT CAME ON. TOOK THE CAR TO THE DEALER AND THEY SAID I NEED A NEW TRANSMISSION. THERE SEEMS TO BE A LARGE NUMBER OF THESE SAME COMPLAINTS FOR THIS SAME CAR FROM VOLVO. THERE IS A SERIOUS PROBLEM WITH THIS CAR AND I'M WRITING YOU FOR CONSUMER PROTECTION. *TR

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