NHTSA Complaint #10268879 — 2005 CHRYSLER PACIFICA

MY 2005 CHRYSLER PACIFICA DOESN'T GO WHEN I RELEASE THE BRAKE TO DRIVE IT. IT HESITATES AND THEN MOVES. I TOOK IT TO THE DEALERSHIP AND THEY NOTIFIED ME THAT 2 OF MY MOTOR MOUNTS WERE CRACKED AND THAT'S WHAT WAS CAUSING IT. I TRIED TO GET THE PARTS AND APPARENTLY 250 OF THEM ARE ON BACKORDER. WE HAVE CALLED EVERY DEALERSHIP IN SAN ANTONIO AND SURROUNDING CITIES AND NO DEALER HAS THEM, MANY HAVE TOLD US THAT THEY ARE ON BACK ORDER AND THEY DON'T HAVE A DATE OF WHEN THEY ARE TO BE SHIPPED, (COULD BE MONTHS), NONE OF THIS OF COURSE WAS COVERED UNDER THE EXTENDED WARRANTY THAT WE HAVE. MY PROBLEM IS THAT THIS VEHICLE ISN'T THAT OLD AND HAS 68000 MILES ON IT, I AM SHOCKED THAT THE MOTOR MOUNTS ARE ALREADY CRACKED AND NEED TO BE REPLACED. IF 250 OF THEM ARE ON BACK ORDER, DOESN'T THAT SAY SOMETHING ABOUT THIS VEHICLE AND THE MOUNTS. IT IS EXPENSIVE TO REPLACE, LABOR COSTING $500, AND WE CAN'T EVEN GET THE PARTS BECAUSE NO ONE HAS THEM. I FEEL THIS IS A SAFETY ISSUE BECAUSE THE CAR AT TIMES HESITATES TO GO ONCE I RELEASE THE BRAKE AND APPLY THE GAS. I AM CONCERNED THAT OTHER OWNERS ARE FEELING THE SAME WAY I DO, CHEATED. PLEASE RESPOND. *TR