NHTSA Complaint #10267569 — 2004 CADILLAC DEVILLE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10267569
Vehicle	2004 CADILLAC DEVILLE
Component	STEERING
Date of Incident	May 2, 2009
Date Filed	May 2, 2009
Mileage	86,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

EVERY TIME I DRIVE DURING RAINY WEATHER, THE POWER STEERING OF MY 2004 CADILLAC DEVILLE MALFUNCTIONS. I HAVE HAD SEVERAL NEAR-CRASHES BECAUSE I WAS UNABLE TO TURN THE STEERING WHEEL. WHEN THIS HAPPENS, I MUST UNEXPECTEDLY EXERT A LOT OF STRENGTH TO TURN THE WHEEL. THIS PROBLEM IS DEFINITELY A SAFETY HAZARD. I CONTACTED MY AUTHORIZED CADILLAC DEALER AND WAS TOLD THAT THE CAUSE FOR THE PROBLEM IS THE PECULIAR DESIGN OF THIS VEHICLE. WHEN THE BELT GETS WET OR MOIST, IT SLIPS ON THE PULLEYS AND CEASES TO TURN THEM, CAUSING THE POWER STEERING PUMP TO FAIL. THE DEALER WAS NOT ABLE TO CORRECT THIS DESIGN DEFECT. I REQUEST THAT THIS PARTICULAR MODEL BE RECALLED BECAUSE OF THE REPETITIVE FAILURE OF THE POWER STEERING SYSTEM. THIS IS A RECURRING PROBLEM AND HAS HAPPENED AGAIN TODAY THREE TIMES. PLEASE INSTRUCT GENERAL MOTORS TO CORRECT THIS SERIOUS SAFETY HAZARD BEFORE SOMEBODY GETS KILLED OR IS SERIOUSLY INJURED. *TR

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