NHTSA Complaint #10267352 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10267352
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 17, 2009
Date Filed	April 30, 2009
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

ON JANUARY 17, 2009, I WAS ATTEMPTING TO BACK MY 2004 FORD EXPLORER OUT OF MY DRIVEWAY. WHEN I ATTEMPTED TO PUT THE TRUCK INTO REVERSE, THE STEERING COLUMN-MOUNTED GEAR SHIFT MECHANISM BROKE. THE "WAND" BROKE COMPLETELY AWAY FROM THE COLUMN, WITH ONLY THE RUBBER COVERING HOLDING IT IN PLACE. LATER, WHEN A MECHANIC OPENED UP THE STEERING COLUMN, IT WAS APPARENT THAT THE GEAR SHIFT MECHANISM FAILED BECAUSE A PIECE OF METAL BROKE IN HALF; IT LOOKED TO BE MADE OF SOME SOFT METAL. BECAUSE OF THE WAY FORD DESIGNED THE TRANSMISSION, THE ENTIRE STEERING COLUMN HAD TO BE REPLACED. THE EXPLORER HAD ONLY 55,000 MILES ON IT AT THE TIME OF THE INCIDENT. TOTAL EXPENSES FOR REPAIRS WERE IN EXCESS OF $1,600. *TR

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