NHTSA Complaint #10266668 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	10266668
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date of Incident	April 14, 2002
Date Filed	April 24, 2009
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WENT TO SHIFT VEHICLE TO DRIVE FROM PARK POSITION, SHIFT LEVER WENT DOWN WITHOUT SHIFTING VEHICLE INTO GEAR., UPON INSPECTION THE BOTTOM OF THE CASE WHERE THE SHIFT LEVER IS HELD BY A PIN HAD BROKEN OFF, THE ONLY WAY TO REPAIR THIS SITUATION IS TO CHANGE THE ENTIRE STEERING COLUMN ACCORDING TO TWO (2) FORD DEALERS I VISITED. UPON SEARCHING THIS PROBLEM ON THE INTERNET, I FIND IT AMAZING OF HOW MANY OTHER PEOPLE HAVE THE SAME PROBLEM. IT COST $1265.00 TO REPLACE THE UNIT NOT INCLUDING LABOR COST. I BELIEVE THAT THIS IS FATIGUE ON THAT PIECE OF METAL. FORD SHOULD BE MADE AWARE OF THIS AS A DEFECTIVE PRODUCT AND A RECALL SHOULD TAKE PLACE. *TR

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