NHTSA Complaint #10266588 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10266588
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 20, 1997
Date Filed	April 24, 2009
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL*-THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STARTED THE IGNITION ON A WARM ENGINE, AND THEN MOVED THE GEAR SHIFT FROM THE "PARK" POSITION INTO THE "REVERSE" POSITION. IMMEDIATELY, THE TRANSMISSION EXHIBITED EXTREMELY HARD SHIFTING. THERE WERE NO PRIOR WARNINGS. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS ABLE TO PROCEED TO NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTS. THE TECHNICIAN STATED THE FAILURE WAS RELATED TO THE AUTOMATIC TRANSMISSION SOLENOID PACK. THE SOLENOID PACK WAS REPLACED FOR THE MALFUNCTION. THE CONTACT HAD CONCERN ON THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 81,000. UPDATED 05/15/09 *BF UPDATED 05/18/09.*JB

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