NHTSA Complaint #10266501 — 2004 CHEVROLET TAHOE

TL*- THE CONTACT OWNS A 2004 CHEVROLET TAHOE. WHILE DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS; THE VEHICLE AUTOMATICALLY SHIFTED INTO FOUR-WHEEL LOW GEAR WITHOUT ASSISTANCE. THE DRIVER PULLED OVER TO THE SIDE OF THE ROAD. THE ENGINE WAS TURNED OFF. IMMEDIATELY, THE ENGINE WAS RESTARTED INTO TWO-WHEEL DRIVE. THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TEST. THE FAILURE WAS DUE TO THE FOUR- WHEEL DRIVE SWITCH MODULE AND THE ENCODER MOTOR TRANSFER CASE ACTUATOR. BOTH COMPONENTS WERE REPLACED. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER ON FIVE SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES FOR WHICH THERE WERE NO RESOLUTIONS. THE VEHICLE SERVICE WARRANTY EXPIRED AT 36,000 MILES. THE MANUFACTURER WAS NOTIFIED OF THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 27,000. THE CURRENT MILEAGE WAS 90,000.