NHTSA Complaint #10266169 — 2004 CHRYSLER PACIFICA

MY CAR WAS RECENTLY STATE INSPECTED AND IT WAS DISCOVERED THAT I NEEDED THE FRONT AND REAR MOTOR MOUNTS ON MY 2004 CHRYSLER PACIFICA. AFTER RESEARCHING THE PROBLEM, I READ COMPLAINTS FROM MANY OWNERS WHO HAD THE EXACT SAME FAILURES WITH THEIR PACIFICA'S DESPITE LOW MILEAGE (30,000 TO 40,000 MILES). THE PROBLEM APPEARS TO BE A SERIOUS DEFECT WITH THIS CAR BECAUSE THE MOTOR MOUNT IS ON BACKORDER WITH THE MAJORITY OF CHRYSLER DEALERS. A CHRYSLER PARTS DEPARTMENT EMPLOYEE AT REEDMAN'S DEALERSHIP IN LANGHORNE, PA. TOLD ME THE PART IS ON BACKORDER WITH NO AVAILABILITY DATE FORECASTED. THE EMPLOYEE TOLD ME THIS IS A SURE SIGN OF A SERIOUS PROBLEM WHEN THIS OCCURS. I HAVE A PROBLEM NOW BECAUSE I WON'T BE ABLE TO DRIVE MY CAR WHEN THE STATE INSPECTION STICKER EXPIRES THE END OF APRIL. I HAVE READ THE SHORTAGE IS POSSIBLY SELF INFLICTED SO AS TO AVOID WARRANTY REPAIRS. I DON'T BELIEVE THAT IS TRUE BECAUSE BAD MOTOR MOUNTS COULD LEAD TO AN ACCIDENT AND LIABILITY ISSUES. HOWEVER, I DO BELIEVE THIS NEEDS TO BE INVESTIGATED AND IF DEEMED CREDIBLE A RECALL INITIATED TO CORRECT THE REASON FOR THE EARLY FAILURES I.E. DEFECTIVE PART OR ENGINEERING FLAW. *TR