NHTSA Complaint #10265532 — 2003 VOLKSWAGEN PASSAT

9/2002 PURCHASED 2003 VOLKSWAGEN PASSAT 1.8 TURBO. 2005- 48,000 ENGINE FAILED DUE TO SLUDGE. TOWED TO COMMONWEALTH MOTORS SANTA ANA, CA AFTER 2 MOS INSTALLED NEW OIL PUMP, WE EACH PAID HALF EVEN THOUGH IT IS A KNOWN DESIGN FLAW WITH OIL PUMP. 2007 SAME THING HAPPENED( BUT I WAS AWAY AND CAR TOWED TO LOCAL GARAGE) MECHANIC STATED THAT NO WARRANTY WOULD COVER PROBLEM. ESTIMATED 95. FINAL $2,569 TO REPLACE OIL PUMP AND TURBO PICKED UP CAR IN MARCH 2008, IN DEC 2008 ENGINE FAILED AGAIN TOWED TO MESA WEST WHO SUGGESTED DEALER SHOULD BE CALLED. DEALER ACCEPTED RESPONSIBILITY ON PHONE SINCE THEY HAD DONE ORIGINAL REPAIR, 4 MONTHS LATER CAR NEEDS NEW ENGINE IS STILL AT DEALER. OIL PUMP CANNOT PROCESS PROPERLY. VW AWARE OF CHRONIC PROBLEM BUT WON'T STAND BY PRODUCT UNLESS ALL RECEIPTS FROM OIL CHANGES ARE AVAILABLE. CAR NEED $6000.00 OF WORK AND DEALER DOING NOTHING TO ASSIST REGARDLESS OF PROMISES MADE. *TR