NHTSA Complaint #10264358 — 2007 JEEP WRANGLER

SUNDAY APRIL 4TH, 2009 THE TEMPERATURE WAS A HIGH OF 73 AND ON APRIL 5TH, 2009 THE HIGH WAS 49. I OWN A 2007 JEEP WRANGLER SAHARA WITH APPROX. 27K MILES. AFTER OUT RUNNING ERRANDS AND USING THE DEFROST,I NOTICED A SMALL CRACK AT THE BOTTOM OF THE PASSENGERS SIDE OF THE WIND SHIELD. WHEN I NOTICED THE CRACK IT WAS APPROX. 3 " LONG, AND RAN FROM BOTTOM TO TOP, SINCE THEN IT HAS BEGUN TO CURVE TOWARDS THE DRIVERS SIDE BY ABOUT 1". I HAVE TAKEN THE VEHICLE TO TWO DEALERS AND BOTH HAVE DISMISSED IT HAS A ROCK CHIP. ONE SERVICE MANAGER TOLD ME THAT EVEN THE SMALLEST ROCK CHIP IS ENOUGH TO CRACK THE WINDSHIELD. HE TRACED THE CRACK WITH A WRITING PEN AND DETERMINED IT WAS NOT A STRESS ISSUE BUT A "ROCK HIT". THE OTHER SERVICE MANAGER RUBBED HER FINGER OVER THE CRACK AND DETERMINED IT TO BE A "ROCK HIT", BOTH SERVICE MANAGERS DID STATE THAT THE "ROCK HIT" COULD HAVE BEEN ALREADY PRESENT AND THE CURRENT TEMPERATURE CHANGE COULD HAVE CAUSED THE CRACK. ONE SERVICE MANAGER DID SAY THAT IF THE "ROCK HIT" WAS NOT PRESENT HE COULD FIX IT UNDER THE CURRENT WARRANTY. I CAME HOME A DID A GOOGLE SEARCH AND FOUND SEVERAL COMPLAINTS ABOUT THE 2007 JEEP AND IT'S WINDSHIELD. *TR