NHTSA Complaint #10263672 — 2007 MAZDA MAZDA3

I BOUGHT A MAZDA 3 2007 ON APRIL 2007. THE CAR BEGAN TO MAKE A NOISE ON JULY OF THAT YEAR. I REPORTED THIS TO THE AFTER-SERVICE DEALER, WHERE WE BUY THE CAR, BUT THEY COULDN'T FOUND WHAT MAKES THE NOISE. THE HAD TOLD ME THAT THEY CHANGED THE DAMPER (SHOCK-ABSORBER) AT LEAST 3 TIMES, BUT EACH TIME, THE NOISE CONTINUE THERE, IT SOUNDS LIKE A 'CLAP' EACH TIME I PASS THROUGH A BRIM, OR JUST DRIVING. THEY SAID IT WAS THE SUSPENSION, THE DAMPERS, BUT THE NOISE IS STILL THERE. THE CAR STAYED SEVERAL DAYS AND SEVERAL TIMES AT THE AFTER-SERVICE OF THE CAR DEALER, AND THEY WOULDN'T BE ABLE TO REPAIR IT, SO WE DECIDED TO PROVE A NEW CAR-DEALER AFTER-SERVICE, AND WE TOOK THE CAR THERE SEVERAL TIME TOO. THIS LAST TIME, TIRED OF THEIR INEFFICIENCY, LACK OF COMPROMISE AND NON SERVICE CUSTOMER, WE DECIDED TO WRITE O MAZDA MEXICO, AND THEY HAVE THE CAR ON THE LAST CAR-DEALER WHERE WE TOOK THE CAR THE LAST TIME, IT'S GOING TO BE THE THIRD TIME DURING MARCH, THAT MY CAR IS THERE, THEY COULDN'T FIX IT, AND TODAY THEY SAID THAT THEY ARE STILL REVIEWING IT, AND THEY DON'T HAVE A CLUE ABOUT THAT COULD BE HAPPENING. WE DON'T KNOW WHAT TO DO, SO WE ARE TRYING TO EXPRESS THIS ISSUE IN ALL THE FORUMS THAT WE HAVE AVAILABLE. I HOPE YOU CAN HELP ON THIS, BECAUSE I READ THAT YOU SEND THE FAILURES TO SEVERAL COUNTRIES, WHEN YOU FIND SOMETHING. *TR