NHTSA Complaint #10263179 — 2005 NISSAN ALTIMA

TIMING CHAIN ON MY 2005 NISSAN ALTIMA IS MAKING A BUZZING/WHINING NOISE AT THE ENGINE AREA. THIS WHOLE PROCESS STARTED ON WEDNESDAY, FEBRUARY 11, 2009 WHEN THE NISSAN SERVICE DEPARTMENT FOUND THE ISSUE AND STATED THAT IT SHOULD BE FIXED TO THE AMOUNT OF $1,578.00 (+TAX). THEY EVEN SENT A "CPIA - GOODWILL RECOMMENDATION" REQUEST TO WHICH NISSAN'S MESSAGE BACK WAS "GOODWILL IS NOT RECOMMENDED". AT THAT TIME I EXPLAINED TO THEM THAT IT DID NOT MAKE ANY SENSE TO ME WHY A TIMING CHAIN THAT IS MEANT TO OUTLAST THE LIFE OF THE ENGINE WOULD NEED TO BE REPLACED WHEN MY VEHICLE ONLY HAS 76,717 MILES ON IT. I HAVE ALWAYS ENSURED IT IS WELL MAINTAINED AT THE INTERVALS RECOMMENDED AND I AM A VERY SAFE AND GOOD DRIVER AND KEEP MY VEHICLE IN GOOD WORKING CONDITION, IT IS NOT NEGLECTED IN ANYWAY. THEY SUGGESTED THAT I PHONE THE NISSAN CUSTOMER CARE LINE TO SEE IF THERE WAS ANYTHING FURTHER THAT COULD BE DONE. AFTER 6 PHONE CALLS WITH NISSAN CUSTOMER CARE THEY TOO DECIDED THAT THEY FELT IT WAS OUT OF WARRANTY AND NOT THEIR PROBLEM. SO I WENT BACK TO THE DEALERSHIP AND RECEIVED A RECOMMENDATION TO SPEAK WITH THE SERVICE MANAGER. I SENT HIM A VERY DETAILED EMAIL REQUESTING ASSISTANCE, HE STATED HE'D LOOK INTO MY CONCERNS. UNFORTUNATELY, HE TOO RECEIVED THE SAME RESPONSE THAT NISSAN FEELS THEY ARE NOT OBLIGATED IN ANYWAY TO REPAIR THE TIMING CHAIN ON MY VEHICLE BECAUSE IT IS OUT OF THE WARRANTY PERIOD. AT THIS TIME I PLAN TO PURSUE THIS FURTHER BY CONTACTING THE BETTER BUSINESS BUREAU AND LEMON LAW TO SEE IF THEY CAN ASSIST IN ANYWAY. I BELIEVE THAT IT IS RIDICULOUS FOR THE CONSUMER TO PAY THE COST OF REPLACING A PART THAT SHOULD BE REPLACED BY THE MANUFACTURER SINCE IT IS OBVIOUSLY A DEFECTIVE PART, SINCE IT'S DESIGNED TO OUT LIVE THE LIFE OF THE ENGINE, LAST I CHECKED 76,000+ MILES ON A NISSAN IS NOT THE LIFE OF THE ENGINE. I HOPE THAT NISSAN WILL FINALLY REALIZE THEY ARE RESPONSIBLE AND ASSIST IN RESOLVING THIS MATTER FOR ME. *TR