NHTSA Complaint #10262406 — 2004 DODGE DURANGO

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10262406
Vehicle 2004 DODGE DURANGO
Component ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident
Date Filed
Mileage 42,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

THE PROBLEM STARTED ABOUT A MONTH AGO, I HAD EXPERIENCED MY CAR OVERHEATING IN THE WINTER WITH TEMPERATURES IN THE TEENS. I TOOK THE VEHICLE (DODGE DURANGO) TO MY LOCAL DEALER, HE STATED HE WILL RUN A DIAGNOSTICS REPORT, 3 DAYS LATER HE CALLED ME TO SAY THE VEHICLE IF FINE, HOWEVER HE NOTICED THE FAN RAN SLOW THEREFORE HE DECIDED TO REPLACE THE FAN CLUTCH AND A BELT ALSO REPLACED THE THERMOSTAT, I PAID HIM 600.00 DOLLARS AND WITHIN 3 DAYS IT'S OVERHEATED AGAIN AND I HAD TO RETURN THE VEHICLE BACK TO THE DEALER. HE STATED HE WILL LOOK AT IT AND HE CANNOT MAKE ANY PROMISES. I DECLINED TO LET THEM SERVICE THE CAR. I HAVE NOW PLACED IT IN THE HANDS OF MY MECHANIC, AFTER SEVERAL DAYS TRYING TO TROUBLE SHOOT THIS PROBLEM HE REPLACED THE WATER PUMP, THIS WOULD NOT RELIEVE THE PROBLEM, AFTER MANY HOUR ON THE INTERNET I CAME ACROSS A REVIEW THAT SUGGESTED THE PROBLEM WAS WITH THE RADIATOR. WE DECIDED TO REPLACE THE RADIATOR; THE MECHANIC DISCOVERED THE RADIATOR WAS NOT ABLE TO SUPPORT THE ENGINE CAPACITY, WHICH CAUSED IT TO OVERHEAT. *TR

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