NHTSA Complaint #10261950 — 2008 DODGE RAM 2500

MY HUSBAND AND I BOUGHT A NEW 2008 DODGE RAM 2500 DIESEL A YEAR AGO. WITHIN THE FIRST 500 MILES THE CHECK ENGINE LIGHT CAME ON. WE CALLED THE DEALER AND WERE TOLD THIS WAS NORMAL AND NOT TO WORRY, JUST DRIVE THE TRUCK, STOP, TURN IT OFF, RESTART AND DRIVE IT, UNTIL THE LIGHT GOES OFF. THE LIGHT TURNED OFF THE NEXT TIME WE STARTED THE TRUCK, SO WE FIGURED IT WAS OK, MAYBE WE WERE OVERREACTING. WELL A MONTH LATER IT HAPPENS AGAIN, WE CALLED THE DEALERSHIP AND WERE TOLD THE SAME THING, DON'T WORRY, JUST START IT, DRIVE, TURN IT OFF, AND TURN IT BACK ON. WE TOOK THE TRUCK IN THE THIRD TIME THIS HAPPENED, THEY TOLD US IT WAS NO BIG DEAL, THAT THIS WAS "A NORMAL PROBLEM" AND THE EMISSIONS SENSOR JUST NEEDED A CLEANING, WHICH THEY DID. WE WERE TOLD WHEN WE PICKED IT UP THAT EVERYTHING WAS FINE, BUT TWO WEEKS LATER IT HAPPENED AGAIN, WE TOOK IT BACK TO THE SHOP AND THEY CLEANED THE SENSOR AGAIN. RIGHT AFTER WE GOT THE TRUCK BACK, WE HAD ABSOLUTELY NO POWER, IT STRUGGLED TO GET UP A SMALL HILL, WE TOOK IT BACK TO THE SHOP, AND THEY HELD IT FOR FOUR DAYS. WHEN WE GOT IT BACK THEY TOLD US THERE WAS ABSOLUTELY NOTHING WRONG WITH IT, BUT THE NEXT TIME THIS HAPPENED BRING IT RIGHT BACK AND THEY WOULD REPLACE THE TURBO AND THE EMISSIONS SENSOR AGAIN. WE HAVE ONLY OWNED THIS TRUCK FOR A YEAR, AND I HAVE CALLED DODGE WITH MY COMPLAINT BUT WAS TOLD TO EMAIL THE COMPLAIN, AND WHEN I EMAILED IT, I WAS TOLD TO CALL, WHICH TO ME SEEMS LIKE A RUN AROUND. WE WERE TOLD BY THE MECHANIC AT THE DEALER THIS WAS A ONGOING ISSUE BUT THERE WAS NOTHING HE COULD DO ABOUT IT, EXCEPT FOR CONTINUING TO CLEAN THE SENSORS OR REPLACING THE TURBO, WHICH WILL STILL NOT STOP THE PROBLEM. *TR