NHTSA Complaint #10261850 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10261850
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	June 16, 2008
Date Filed	March 15, 2009
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY 2004 FORD EXPLORER HAS A CRACKED REAR LIFT GATE JUST BELOW THE WINDOW, ADJACENT TO THE CENTER FORD EMBLEM. IT WAS DESCRIBED TO ME BY MY LOCAL FORD DEALER AS A MANUFACTURED DEFECT AS A RESULT OF THE HORIZONTAL PLASTIC DECK LID BEING GLUED TO THE METAL LIFT GATE. DURING CONTRACTION AND EXPANSION OF THESE TWO MATERIALS DURING FLUCTUATIONS IN WEATHER, THE LID WILL CRACK. I HAVE NOTICED APPROXIMATELY 30-40% OF 2002-2005 EXPLORERS WITH THE SAME PROBLEM. FORD COULD ELEVATE THIS PROBLEM BY REPLACING THE PLASTIC PANELS WITH A BETTER MATERIAL OR GLUE. MY WARRANTY EXPIRED AT 36K AND I NOTICED THIS PROBLEM WON'T OCCUR UNTIL THE VEHICLE IS ABOUT 50K-75K OF 3-4 YEARS. FORD WANTS $500 TO REPAIR PLUS PAINT FOR A TOTAL OF $700 DOLLARS. *TR

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