NHTSA Complaint #10261027 — 2004 TIFFIN PHAETON

OUR RV REFRIGERATOR IGNITED CAUSING A FIRE IN THE BACK OF THE UNIT. IF WE HAD NOT BEEN HOME, OUR RV WOULD HAVE BEEN COMPLETELY DESTROYED. TWO DAYS FOLLOWING THIS INCIDENT WE RECEIVED A RECALL LETTER FROM DOMETIC WARNING OF A POSSIBLE FIRE DANGER. HOWEVER, THE UNIT THAT WE HAVE WAS NOT LISTED IN THE RECALL, BUT THE FIRE OCCURRED EXACTLY AS DESCRIBED IN THE RECALL LETTER. OUR ATTEMPTS TO CONTACT DOMETIC HAVE GONE UNANSWERED FOR TWO WEEKS. ( IE EMAIL AND TELEPHONE.) THIS INCIDENT REQUIRED THAT WE TURN OFF THE PROPANE USED TO HEAT OUR RV. THEREFORE NOT ONLY DO WE NOT HAVE A REFRIGERATOR, WE ARE UNABLE TO USE THE GAS HEATER. INFORMATION SHOULD BE FORTHCOMING FROM THE COMPANY AND IT IS NOT. *TR