NHTSA Complaint #10259708 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10259708
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	February 13, 2009
Date Filed	February 23, 2009
Mileage	42,106 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL*THE CONTACT OWNS A 2004 FORD EXPLORER. SINCE NOVEMBER OF 2008, THE CONTACT HAS BEEN EXPERIENCING ISSUES WITH THE REAR HATCH DOOR. THERE IS A CRACK DIRECTLY IN THE CENTER OF THE HATCH WHERE THE LOCK IS LOCATED. AS A RESULT, THE REAR WINDOW OPENS WITHOUT WARNING. WHILE DRIVING OVER SPEED BUMPS OR POTHOLES, THE WINDOW OPENS. THE VEHICLE WAS TAKEN IN FOR INSPECTION, BUT THE CONTACT WAS INFORMED THAT THE WARRANTY WAS EXPIRED. SHE FEELS THAT THIS IS A SAFETY ISSUE, WHICH COULD CAUSE A SERIOUS CRASH. THE CURRENT AND FAILURE MILEAGES WERE 42,106.

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