NHTSA Complaint #10259450 — 2001 LEXUS RX300

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10259450
Vehicle	2001 LEXUS RX300
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	February 19, 2009
Date Filed	February 20, 2009
Mileage	102,283 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WITHOUT ANY WARNING, OUT RX300 DECIDED TO GIVE UP ITS REVERSE GEAR. TOWED IT TO THE LEXUS DEALER AND THEY CONFIRMED THE TRANSMISSION NEEDS TO BE REPLACED - WHICH IS A $5000 JOB. FOR A LEXUS, THIS IS SILLY. WE PAY "EXTRA" TO HAVE A CAR THAT HAS NO WORRIES AND WILL LAST FOREVER. SURE - WE ARE NOW AT 102,000 MILES, BUT THAT IS STILL YOUNG FOR A LEXUS. IN THE MEAN TIME, I HAVE CONTACTED LEXUS AND THEY HAVE OPENED UP A CASE TO SEE HOW THEY CAN SERVE ME BY REDUCING THE COST OF THE REPAIR, BUT I DON'T THINK THE REPAIR WILL BE $0. READING ALL THE OTHER COMPLAINTS, AND THE REMARKS FROM THE LEXUS CUSTOMER SATISFACTION GUY, LEXUS KNOWS ABOUT THIS PROBLEM BUT THEY FAIL TO HELP THEIR LOYAL CUSTOMERS BY REPAIRING A KNOWN ISSUE WITH THE TRANSMISSION. SO MUCH FOR THE LEXUS BRAND. PLEASE CONTACT LEXUS AND FORCE THEM TO REIMBURSE ALL REPAIR COSTS FOR ALL THE OWNERS WHO HAD TO GO THROUGH THIS. OR START A CLASS ACTION LAWSUIT IN WHICH THE RESULT WOULD BE THE SAME. IF YOU ARE A LEXUS PERSON READING THIS, HINT... HELP YOUR CUSTOMERS, DON'T DRAG YOUR LEXUS NAME THROUGH THE MUD. IF YOU ARE A LAWYER READING THIS - START A CLASS ACTION LAWSUIT AND GET LEXUS TO FIX ITS KNOWN PROBLEMS. *TR

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