NHTSA Complaint #10259240 — 2004 CHEVROLET VENTURE

TL*THE CONTACT OWNS A 2004 CHEVROLET VENTURE. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER WORKS RANDOMLY. THE SPEEDOMETER IS NOT REGISTERING THE CORRECT SPEED AND THE DIAL BECOMES STUCK AT EXTREMELY LOW OR HIGH SPEEDS. ON OCCASION, THE SPEEDOMETER WILL WORK TEMPORARILY IF THE ENGINE IS TURNED OFF AND RESTARTED. THE TEMPERATURE GAUGE ALSO WORKS AT RANDOM AND DOES NOT INDICATE THE CORRECT TEMPERATURE IN THE VEHICLE. THE DEALER STATED THAT THE INSTRUMENT CLUSTER WAS THE CAUSE OF THE FAILURE. OTHER CHEVROLET MODELS HAVE BEEN RECALLED, BUT NOT THE VENTURE. THE INSTRUMENT CLUSTER HAS NOT BEEN REPAIRED. THE CONTACT BELIEVES THE FAILURE IS DUE TO A MANUFACTURER DEFECT AND THAT THEY SHOULD BE RESPONSIBLE FOR THE REPAIR. THE CURRENT AND FAILURE MILEAGES WERE 60,000.