NHTSA Complaint #10640641 — 2004 CHEVROLET VENTURE

MY WIFE TOOK HER CHEVROLET VAN IN FOR SERVICE DUE TO THE INTERIOR LIGHT NOT FUNCTIONING IT WAS TAKEN TO MAHONEY CHEVROLET AND BLOSSOM CHEVROLET. THEY TOLD HER IT WAS CORROSION CAUSING THE PROBLEM AND DID NOTHING TO REPAIR THE PROBLEM AS THEY SAID IT WAS NOT COVERED. I BEING A CERTIFIED MECHANIC AND HAVING AN ASSOCIATES DEGREE IN ELECTRONICS TROUBLE SHOT THE PROBLEM AND FOUND THE BODY CONTROL MODULE TO BE THE CAUSE OF THE PROBLEM. THE MODULE ALSO CAUSED THE POWER WINDOWS,DOOR LOCKS,REMOTES AND ALL OTHER INTERIOR THINGS TO FAIL. I FEEL THIS IS A VERY SERIOUS SAFETY ISSUE AS THERE ARE MILLIONS OF THESE VANS ON THE ROAD AND THESE MODULES FAIL ON THIS AND ALL OTHER MODELS OF THIS VAN SUCH AS THE PONTIAC ETC... IN A PANIC SITUATION SUCH AS AN ACCIDENT THE DRIVER WOULD HAVE TO MANUALLY OPERATE THE LOCKS OR SMASH OUT A WINDOW IF THEY WERE ABLE TO DO SO IF THERE WERE A FIRE AND IT WAS URGENT TO GET OUT OF THE VAN MANY MAY PANIC AND NOT BE ABLE TO GET OUT. I CONTACTED GM OVER THIS ISSUE AND THEY APPEARED TO AGREE WITH ME AND GAVE ME A SERVICE # OF 71-1331263820. I HAVE SENT THEM NUMEROUS E-MAILS AND PHONE CALLS BUT HAVE GOTTEN NO RESPONSE. I FEEL THIS IS THE SAME OLD GM AND THEY WONT REPAIR AN OBVIOUS DEFECT UNLESS ORDERED TO OR IF THERE ARE DEATHS FROM THE PROBLEM. I AM HOPING CONTACTING YOU WILL FORCE THEM TO DO THE RIGHT THING AND REPAIR THIS PROBLEM BEFORE SOMEONE DOES DIE BECAUSE THEY CANT GET OUT OF THEIR VAN OR THE MODULE CATCHES FIRE FROM AN OVERHEATED CHIP THAT CONTROLS THIS MODULE. THANK YOU AND I HOPE TO HEAR FROM YOU SOON *TR