NHTSA Complaint #10258503 — 2003 VOLKSWAGEN JETTA

I HAVE A 2003 VW JETTA. ON NUMEROUS OCCASIONS, WHEN I START THE CAR AND GET OUT TO SCRAPE THE SNOW & ICE OFF OF THE WINDOWS, THE DOOR LOCKS ENGAGE AND LOCK ME OUT OF THE RUNNING CAR. SINCE I HAVE JUST LEFT MY CAR TO REMOVE SNOW, OF COURSE MY PURSE AND CELL PHONE ARE IN THE CAR, SO I HAVE TO LEAVE THE LOCKED CAR RUNNING WHILE I KNOCK ON NEIGHBORS DOORS TO CALL SOMEONE TO BRING ME A SPARE KEY TO MY HOUSE, SO I CAN GET THE SPARE KEY TO MY CAR. I HAVE NOT HAD THE LOCKS REPAIRED, BUT WHEN I TOOK MY CAR TO GEBHARDT VW IN BOULDER FOR OTHER REPAIRS, I WAS TOLD THE PROBLEM IS SO COMMON THAT THE MECHANICS ROLL THE WINDOWS DOWN WHENEVER A CAR COMES IN FOR SERVICE, TO MAKE SURE THEY WON'T GET LOCKED OUT. THE MECHANIC ACTUALLY HAD A BROKEN LOCK SITTING ON HIS DESK, AND SHOWED ME HOW THE LOCK WAS SUPPOSED TO WORK, BUT WHAT IT DOES INSTEAD. *TR