NHTSA Complaint #10258061 — 2004 MERCURY MOUNTAINEER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10258061
Vehicle	2004 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	January 31, 2009
Date Filed	February 9, 2009
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK IN THE REAR LIFTGATE PANEL OF HER VEHICLE. THE CRACK CURVES AROUND THE MERCURY LOGO LOCATED ON THE REAR PANEL. THE CONTACT CALLED THE DEALER AND THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD GIVE HER 20% OFF THE REPAIR SINCE HER VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 60,000. UPDATED 03/12/09. *LJ UPDATED 03/13/09. *JB

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