NHTSA Complaint #10257470 — 2002 FORD TAURUS

MY 2002 FORD TAURUS LEAKS WATER THROUGH THE RIGHT SIDE OF MY FRONT WINDSHIELD AND GETS WATER ALL OVER MY PASSENGER SIDE FLOOR BOARD, SOMETIMES 1/2 AN INCH DEEP. THE LEAK HAS ALSO GOTTEN INTO MY BLOWER FAN FOR MY HEATER/AC AND CAUSED IT TO SHORT OUT. THIS MAKES MY CAR VERY HUMID MAKING ALL OF THE GLASS FOG UP WHEN I AM DRIVING TO WHERE I CANNOT SEE THE ROAD. I CAN'T EVEN TURN MY DEFROSTER ON BECAUSE OF THE BLOWER FAN MOTOR THAT GOT SHORTED OUT FROM THE WATER LEAK. I USE A RAG NOW TO WIPE THE MOISTURE AWAY WITH ONE HAND AND DRIVE WITH THE OTHER. IF IT IS BELOW FREEZING, THERE WILL ACTUALLY BE A LAYER OF FROST ON THE INSIDE OF MY FRONT AND REAR WINDSHIELDS!, WHICH IS TOUGH TO GET ALL THE WAY OFF DUE TO THE CONCAVITY OF THE GLASS. I THOUGHT THAT I HAD JUST LEFT MY WINDOW SLIGHTLY CRACKED THE FIRST FEW TIMES THERE WAS WATER ON MY FLOOR BOARD. THE FIRST TIME I NOTICED THE WATER LEAKING IN WAS WHEN I HAD A PASSENGER IN MY CAR AND THE WATER SQUIRTED ONTO HIS FOOT AS I WAS BACKING DOWN MY DRIVEWAY ON A CLEAR DAY. THAT MEANS THAT THE WATER COLLECTS SOMEWHERE BEHIND THE GLOVE BOX AND UNDER THE DASHBOARD, AFTER A STEADY RAIN, AND WHEN THE DEGREE OF MY CAR CHANGES THE WATER COMES POURING IN. I SAW IT WITH MY OWN EYES THE NEXT TIME IT HAPPENED. THERE WAS A STEADY STEAM OF WATER FOR ABOUT 5 SECONDS, ABOUT 1 1/2 CUPS OF WATER TOTAL. I HAVE SEEN THIS HAPPEN AT LEAST 3 TIMES WITH VARYING AMOUNTS OF WATER. TO CORRECT THIS FAILURE, I WENT ONLINE AND FOUND OUT THAT MY MODEL OF CAR HAD BEEN RECALLED IN 2003 FOR A LOOSE WINDSHIELD MOUNT THAT COULD LET WATER LEAK IN. BUT WHEN I TOOK IT TO THE DEALERSHIP THEY SAID THAT MY VIN WASN'T UP FOR ANY RECALLS. SO, SOMEHOW MY CAR GOT LEFT OFF THE LIST OF RECALLED CARS. THEY REFUSED TO FIX IT SINCE IT WASN'T IN THE COMPUTER TO BE FIXED, MEANING THEY WOULDN'T GET PAID. ALSO, MY REAR WINDSHIELD CREAKS WHEN I AM DRIVING WHICH MEANS THAT IT IS AFFECTED TOO. I AM SCARED THAT ONE DAY I WILL BE AN THE INTERSTATE AND ONE OF MY WINDSHIELDS WILL JUST FLY OFF. *TR