NHTSA Complaint #10257254 — 2007 TOYOTA FJ CRUISER

2007 FJ CRUISER WAS SERVICED BY BIG ISLAND TOYOTA MULTIPLE TIMES IN 2008. FEBRUARY 11, 2008 - 31649 MILES ' 30,000 MILE SERVICE, INCLUDES UNDER VEHICLES INSPECTION. APRIL 16, 2008 - 33007 MILES ' SAFETY CHECK INSPECTION, SPARK PLUG REPLACEMENT, CABIN FILTER REPLACEMENT AUGUST 20, 2008 - 34418 MILES ' STEREO INSPECTION FOR WARRANTY ISSUE AUGUST 27, 2008 ' 34582 MILES - WARRANTY REPLACEMENT OF BROKEN STEREO THE FEBRUARY 11 SERVICE STATES THE FOLLOWING PARTS UNDER VEHICLE WERE MARKED "CHECKED AND OKAY": SHOCK ABSORBERS / SUSPENSION STEERING GEAR BOX / LINKAGE AND BOOTS / BALL JOINTS / DUST COVERS MUFFLER / EXHAUST PIPES / MOUNTINGS ENGINE OIL AND FLUID LEAKS BRAKE LINES / HOSES / PARKING BRAKE CABLE DRIVE SHAFT BOOTS / CONSTANT VELOCITY BOOTS / U-JOINTS / TRANSMISSION LINKAGE TRANSMISSION / DIFFERENTIAL / TRANSFER CASE FUEL LINES AND CONNECTIONS / FUEL TANK BAND / FUEL TANK VAPOR VENT SYSTEM HOSES INSPECT NUTS AND BOLTS ON BODY CHASSIS THE APRIL 16 SERVICE MARKED ALL COMPONENTS AS APP'D, INCLUDING MULTIPLE COMPONENTS THAT WOULD HAVE REQUIRED THE TECHNICIAN TO BE UNDER THE VEHICLE. WE CHOSE BIG ISLAND TOYOTA TO PERFORM OUR SERVICE AS WE WERE UNDER THE IMPRESSION THAT WE WERE GETTING THE BEST SERVICE FOR OUR TOYOTA VEHICLE. THE CORROSION DISCOVERED IN DECEMBER WAS SO COMPLETE THAT THERE WAS NO WAY IT WASN'T PRESENT DURING PREVIOUS SERVICES AND TOYOTA DID NOT POINT IT OUT WHEN THEY WERE UNDER THE VEHICLE. NEGLECTING TO CALL ATTENTION TO THE PROBLEM DURING PREVIOUS PAID SERVICES PREVENTED US FROM BEING ABLE TO ADDRESS THE CORROSION ISSUE BEFORE PARTS BEGAN TO FALL OFF AND PERFORATE THE FRAME. AT THIS POINT BIG ISLAND TOYOTA HAS DECLARED THAT THE VEHICLE HAS NO VALUE WHATSOEVER AND THEY WILL NO LONGER PROVIDE SERVICE TO US AT THE DEALERSHIP. *TR