NHTSA Complaint #10257176 — 2002 FORD EXPLORER

2002 FORD EXPLORER XLS. I PURCHASED THIS VEHICLE IN JUNE OF 2004 AND SHORTLY AFTER THE O/D LIGHT WAS BLINKING SETTING OFF THE "CHECK ENGINE" LIGHT. WHEN I TOOK IT TO FORD, THEY CLAIMED IT WAS A SOLENOID THAT NEEDED TO BE REPLACED AT MY COST BECAUSE IT WAS NOT COVERED IN THE WARRANTY. AFTER A HIGH PRICED REPAIR, THE O/D LIGHT CAME ON AGAIN WITHIN A MONTH'S TIME. I RETURNED TO HAVE THEM REPAIR IT AGAIN ON THE REPAIR WARRANTY FROM THE PRIOR FIX AND THE O/D LIGHT CAME ON STILL AGAIN. THIS PROBLEM HAS BEEN A MAJOR DRAIN ON MY FINANCES AND NOW I HAVE SEEN THAT THE O/D LIGHT IS THE SECOND-HIGHEST COMPLAINT ON THIS MODEL AND MAKE OF VEHICLE. FORD CONTINUES TO CLAIM THAT IT IS AN ODDITY AND UNRELATED TO THE MAKE AND MODEL. CAN ANYTHING BE DONE THAT WILL GET FORD TO MAKE GOOD ON EITHER REPAIRING OR OFFERING RECOMPENSE IN SOME WAY TO CUSTOMERS WHO HAVE BEEN STRUGGLING WITH THIS NONSENSE? R. FRANCIS *TR