NHTSA Complaint #10256636 — 2003 FORD EXPLORER

STRUCTURE:BODY:HATCHBACK/LIFTGATE issue reported to NHTSA

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Complaint Details

ODI Number	10256636
Vehicle	2003 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	December 23, 2008
Date Filed	January 28, 2009
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL*THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT NOTICED THAT THE REAR LIFTGATE WAS CRACKED ON HER VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT IT WAS NOT DEFECTIVE; THEREFORE, SHE WOULD HAVE TO PAY FOR THE REPAIR. THE CONTACT DISAGREES AND BELIEVES THE MANUFACTURER SHOULD PAY FOR THE REPAIR. THE MANUFACTURER STATED THAT THERE WAS NO DEFECT AND WILL NOT ASSIST WITH THE REPAIR. THE FAILURE MILEAGE WAS 39,000 AND CURRENT MILEAGE WAS 54,300. UPDATED 03-04-09 *BF THE BACK OF THE LIFTGATE PANEL BELOW THE WINDOW CRACKED. UPDATED 03/04/09. *JB

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