NHTSA Complaint #10256561 — 2005 DODGE SPRINTER 2500

TL*THE CONTACT OWNS A 2005 DODGE SPRINTER 3500 SC. THE CONTACT NOTICED ISSUES WITH THE TURN SIGNALS ON HIS VEHICLE. THE MULTI-FUNCTION SWITCH ON THE STEERING COLUMN THAT CONTROLLED THE EXTERIOR LIGHTING WAS THE CAUSE OF THE FAILURE. THE OTHER EXTERIOR LIGHTING FUNCTIONED CORRECTLY, BUT THE TURN SIGNALS BECAME INOPERATIVE. HE TOOK THE VEHICLE TO THE DEALER FOUR TIMES FOR THE ISSUE. THE FIRST TIME THE SWITCH WAS REPLACED, BUT THE FAILURE REMAINED. THE SECOND TIME, IN NOVEMBER OF 2006, THE DEALER COULD NOT REPAIR THE ISSUE. THE MOST RECENT VISIT, IN APRIL OF 2007, AN OUTSIDE SOURCE BOUGHT AND REPLACED THE SWITCH. THE CONTACT PROVIDED THE DEALER WITH THE RECEIPT AND THEY PROVIDED REIMBURSEMENT. IN NOVEMBER OF 2007, THE SWITCH FAILED AGAIN. THE PART WAS ON BACKORDER AND THE CONTACT WAITED MORE THAN 11 MONTHS FOR IT TO BECOME AVAILABLE. THE DEALER STATED THAT THE PART WOULD COST $204. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY; THEREFORE, THEY COULD NOT ASSIST. THE CURRENT MILEAGE WAS APPROXIMATELY 49,400 AND FAILURE MILEAGE WAS APPROXIMATELY 12,000.