NHTSA Complaint #10256363 — 2002 MERCURY SABLE

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10256363
Vehicle	2002 MERCURY SABLE
Component	SUSPENSION:FRONT
Date of Incident	January 23, 2009
Date Filed	January 26, 2009
Mileage	85,741 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT SUSPENSION COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THERE WAS NO CRASH OR INJURIES. THE CONTACT CALLED AAA AND THE DEALER AND WAS INFORMED OF ALL THE DEFECTS WITH HER VEHICLE. THERE IS A NHTSA ACTION ID NUMBER EA08018 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS), BUT THE INVESTIGATION IS STILL OPEN. THE REPAIR AND PURCHASE COST FOR A NEW TIRE IS $150 PLUS THE COST OF THE COIL SPRINGS. THE CONTACT ALSO WROTE A COMPLAINT LETTER TO THE FORD MANUFACTURER AND WAS INFORMED TO PAY FOR THE REPAIR ON HER OWN. THE FAILURE MILEAGE WAS 85,741.

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