NHTSA Complaint #10255235 — 2005 SCION TC

MY 2005 SCION TC PURCHASED NEW HAD SEVERAL SWIRL MARKS IN THE PAINT I WAS TOLD IT WAS FROM THE PORTER WASHING THE CAR TO DELIVER TO ME. I SAID I REFUSED TO ACCEPT THE CAR WITH THE PAINT LIKE THAT. THEY SAID I COULD BRING IT BACK AND THEY WOULD HAVE IT BUFFED OUT. I SHOULD HAVE KNOWN THEN THAT THERE WAS A PROBLEM WITH THE PAINT. THIS IS MY 6TH NEW CAR 2ND NEW TOYOTA I HAVE NEVER SEEN PAINT SCRATCH, CHIP AND BUBBLE LIKE THIS NOT TO MENTION ON A NEW CAR. MY BEST FRIEND OWNS BODY SHOP FOR HIGH END CARS AND HAS CARS SHOWN AT THE CONCOURSE LEVEL HE SAID THAT THE PROBLEM IS INSUFFICIENT LAYERS OF PAINT AND POOR QUALITY CLEAR COAT. MY CAR IS WASHED ONLY BY HAND WITH THE BEST AVAILABLE PRODUCTS AND WAXED THE SAME WAY. I LIVE IN SOUTHERN CALIFORNIA SEVERAL MILES FROM THE BEACH DRIVE ON CITY AND FREEWAY ROADS THERE IS NOTHING IN MY DRIVING HABITS THAT WOULD CAUSE THE AMOUNT OF PAINT DAMAGE I AM EXPERIENCING. I EVEN PICKED MY CAR UP FROM BEING SERVICED AT THE DEALERSHIP AND THERE WERE MANY SCRATCHES DOWN TO THE METAL AND THE DEALERSHIP WON'T ACKNOWLEDGE THEM. I AM ON THE PHONE WITH SCION CUSTOMER EXPERIENCE AT LEAST ONCE A MONTH OVER THIS CAR. THERE ARE SO MANY COMPLAINTS FILED WITH THE NHTSA FOR PAINT ISSUES, THIS PROBLEM WILL NEVER BE A SAFETY ISSUE BUT IT IS AN ISSUE AND I DON'T KNOW WHO ELSE TO CONTACT THAT HAS THE ABILITY TO MAKE THE MANUFACTURE/DEALERSHIP CORRECT THIS FOR ALL THE CURRENT OWNERS AND FUTURE BUYERS. MY SIDE VIEW MIRRORS LOOK LIKE THEY HAVE BEEN SITTING OUT IN THE DESERT FOR YEARS THE PAINT IS COMPLETELY CRACKED AND FADED. THE SLIGHTEST PIECE OF ROAD DIRT HITS AND THE PAINT IS CHIPPED ALL THE WAY TO THE BARE METAL. THIS IS NOT NORMAL. CARS THAT COST LESS AND ARE YEARS OLDER HAVE BETTER LOOKING PAINT. THIS IS AN EXPENSIVE PROBLEM TO FIX BUT THAT EXPENSES SHOULDN'T BE THE CONSUMERS THAT TRUSTED THE REPUTATION OF TOYOTA AND SPENT HARD EARNED MONEY FOR THE PRIVILEGE OF OWNING A NEW CAR. ITS UNFAIR TO THE CONSUMER, UNJUST AND BENEATH TOYOTA. *TR