NHTSA Complaint #10254850 — 2003 LAND ROVER RANGE ROVER

I HAD TO HAVE MY 2003 LAND ROVER RANGE ROVER REPAIRED FOR THIS VERY SAME PROBLEM IN DECEMBER, 2007. THE DEALER WANTED MUCH MORE THAN WHAT I HAD PAID FOR PER THE ATTACHED REPAIR BILL FROM EURO CAR. WHEN I RECEIVED THIS LETTER, I CALLED LAND ROVER NORTH AMERICA AND WAS TOLD THAT I HAD TO GO THROUGH AN AUTHORIZED DEALER TO GET REIMBURSED. I WENT TO WWW.LANDROVERUSA.COM PER THE RECALL LETTER AND THEY SHOW THAT PLAZA LAND ROVER ST. LOUIS, 11830 OLIVE STREET ROAD, ST. LOUIS, MO 63141 IS THE ONLY RETAILER HERE IN ST. LOUIS. I CALLED THEM AND THEY REFUSED TO SUBMIT ANY PAPERWORK BECAUSE I DID NOT GET IT REPAIRED THERE. I FIND THIS VERY UNACCEPTABLE AS ST. LOUIS IS A HUGE METROPOLITAN AREA AND I DO NOT BELIEVE THAT PLAZA MOTORS SHOULD HAVE SOLE CLAIM ON GETTING A RANGE ROVER FIXED IN ORDER TO GET REIMBURSEMENT FOR RECALL NOTICES. THAT WOULD MEAN THEY WOULD HAVE A MONOPOLY. LAND ROVER NORTH AMERICA CUSTOMER SERVICE SAID THEY WILL NOT DO THE REIMBURSEMENT EITHER. I WANT REIMBURSEMENT OF $$2,400 FOR REPAIR FOR RECALL P041. *TR