NHTSA Complaint #10254847 — 2001 TOYOTA TACOMA

ON 12/23/08 WHEN MY VEHICLE WAS IN FOR NORMAL SERVICE I WAS TOLD BY THE DEALER THAT MY FRAME WAS ROTTING AND THE VEHICLE WAS NOT SAFE TO DRIVE. I WAS TOLD TO CALL TOYOTA CORP AND A CASE WAS ASSIGNED (200812230213). ON 12/24 A CASE MGR CALLED ME AND SAID THAT MY ENTIRE FRAME HAD TO BE REPLACED AND THAT THEY WOULD BE EXTENDING MY WARRANTY. HE STATED THAT THE FRAME IS ROTTED AND UNSAFE SO I WAS TO BE PROVIDED A LOANER FROM MY DEALER - BUT NOT A LIKE VEHICLE. I WAS TOLD I WOULD GET A LETTER OUTLINING THE PROGRAM TOYOTA WAS INTRODUCING. THE PROGRAM AS TOLD IS DIFFERENT THAN THE ONE TOYOTA HAS FOR PRE-2001 TACOMAS. I WAS TOLD THAT PROGRAM WAS DIFFERENT AND NOT AVAILABLE BECAUSE PARTS (FRAME) ARE AVAILABLE. I SPOKE AGAIN WITH THE CASE MGR ON 1/6/09 AND WAS TOLD THEY DO NOT KNOW WHEN PARTS WILL BE AVAILABLE, HE COULD NOT PROVIDE ME THE LETTER DETAILING THE PROGRAM, AND I HAD TO WAIT. MY VEHICLE IS DEEMED UNSAFE TO DRIVE BY TOYOTA AND THEY HAVE IT AT THE LOCAL DEALER YET THEY HAVE NOT PROVIDED ME DOCUMENTED DETAILS ON THE ISSUE OR THE PROGRAM TO REMEDY IT. THIS IS THE SAME ISSUE AS PRE-2001 TACOMA'S HAVE YET TOYOTA IS NOT OFFERING THE SAME PROGRAM. THEY HAVE NOW HAD MY TRUCK FOR 3 WEEKS AND WHEN I SPOKE WITH THE DEALER TODAY THEY THEMSELVES HAVE NOT GOTTEN OFFICIAL NOTICE FROM TOYOTA, HAVE NO IDEA OF PARTS AVAILABILITY, HAVE NOT BEEN TOLD WHAT PART NUMBERS TO ORDER, AND DO NOT KNOW WHEN THEY MAY GET INFO. 3 WEEKS WITHOUT MY VEHICLE, IN A NON-LIKE REPLACEMENT, AND WITH NO DOCUMENTED INFO FROM TOYOTA IS NOT ACCEPTABLE. *TR UPDATED 02/05/09. *JB