NHTSA Complaint #10254297 — 2005 MERCURY MONTEGO

MY NAME IS [XXX] AND I AM A FORMER EMPLOYEE OF THE FORD ASSEMBLY PLANT THAT WAS IN HAZELWOOD MISSOURI. I HAVE BEEN TRYING TO CONTACT SOMEONE TO HELP ME IN A TERRIBLE SITUATION. I BOUGHT A 2005 MERCURY MONTEGO BECAUSE I FELL IN LOVE WITH THE CAR, AND UP UNTIL NOW, NOT ONLY AM I DISAPPOINTED BUT VERY UNSATISFIED WITH MY CAR AND FORD AUTO COMPANY. I WAS DRIVING MY CAR ONE NIGHT AND IT WOULD NOT GO FORWARD, THE MORE I PRESS THE ACCELERATOR THE MORE IT DID NOT MOVE. I HAD TO PULL OVER TO THE SIDE OF THE ROAD. MY CAR WOULD NOT GO INTO FORWARD OR REVERSE. THE NEXT DAY I HAD IT TOWED TO PAUL CREAME FORD TO BE CHECKED. [XXX] CALLED ME BACK AND TOLD ME THAT I NEED A COMPLETE TRANSMISSION AND IT WOULD COST $6,000.00, (BEFORE THEY EVEN CHECKED IT OUT.) I THEN PROCEEDED TO CALL OR WHO I THOUGHT WAS FORD THE MANUFACTURER TO SEE IF THEY WOULD STAND BEHIND THEIR VEHICLE. YES, I AM OVER THE MANUFACTURER WARRANTY BUT ONLY BY 1,763 MILES, IN OTHER WORDS I HAVE 37,693 MILE ON MY CAR. THEY CONTACTED THE DEALERSHIP AND THE DEALERSHIP CONTACT ME, AND TOLD ME THAT WOULD ONLY PAY PART OF IT AND THAT THEY WOULD NOT KNOW THE PRICE UNTIL THEY CHECK THE VEHICLE OUT. A FEW DAYS HAD PASS AND THE DEALER CALLED MY AND SAID, " IT COST $5,500.00 TO REBUILD YOUR TRANSMISSION AND FORD WILL ONLY PAY $3,500." [XXX] ALSO SAID THAT I WOULD BE RESPONSIBLE OF THE REST. I CALLED FORD BACK AND SPOKE TO A SUPERVISOR AND BASICALLY STATED THAT THEY WOULD NOT AND WILL NOT OVER TURN THAT DECISION. I HAVE BEEN TRYING TO CONTACT [XXX] , AND [XXX] BUT HAVE HAD NO SUCCESS. I FEEL THAT MY CAR HAS A MANUFACTURING DEFECT THAT IS THE REASON I NEED A TRANSMISSION AND I ALSO FEEL THAT $5,500 IS A OUTRAGEOUS PRICE TO PAY FOR A TRANSMISSION FOR ANY VEHICLE. MY CONCERN IS THAT FORD WILL NOT OR WONT STAND BEHIND THEIR CARS. I NEED HELP IN GETTING THIS MATTER RESOLVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR