NHTSA Complaint #10254231 — 2007 CHRYSLER PACIFICA

TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE COMPLETELY SHUT OFF. THE VEHICLE NEVER RESTARTED AND ALWAYS HAS TO BE TOWED TO THE DEALER. THE FAILURE HAS OCCURRED THREE TIMES IN THE PAST TWO MONTHS. THE WARNING INDICATOR ILLUMINATES AFTER THE FAILURE OCCURS AND STATES "SERVICE IMMOBILIZER". THE FAILURE OCCURS IN ALL TYPES OF WEATHER. ONCE THE VEHICLE SHUTS OFF, THE POWER STEERING AND BRAKES BECOME INOPERATIVE. THE ELECTRICAL COMPONENTS WOULD REMAIN ACTIVE, BUT THE VEHICLE WOULD NOT RESTART. THE FIRST TIME THE FAILURE OCCURRED THE VEHICLE WAS TOWED TO THE DEALER AND THEY CHANGED THE PCM MODULE. ON JANUARY 5, 2009, THE VEHICLE WAS TOWED TO THE DEALER AND THEY CHANGED THE SKREEM MODULE. THE REPAIR WORKED FOR A DAY. THE FAILURE OCCURRED AGAIN ON JANUARY 7, 2009 AND HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 32,930.