NHTSA Complaint #10253632 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	10253632
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date of Incident	December 7, 2008
Date Filed	January 2, 2009
Mileage	54,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

AFTER PULLING INTO A PARKING LOT, THE GEAR SHIFT LEVER FELL OFF INTO MY HANDS WHILE TRYING TO PUT THE CAR INTO PARK. I WAS UNABLE TO DRIVE THE CAR; THEREFORE, IT NEEDED TO BE TOWED TO A FORD DEALER. THE SERVICE TECHNICIAN SAID HE HAD NEVER SEEN THIS PROBLEM BEFORE AND PROCEEDED TO TELL ME THAT I WOULD NEED TO HAVE THE ENTIRE STEERING COLUMN REPLACED. THE ESTIMATE FOR THIS JOB WAS $1200. THE TECHNICIAN LOCATED A USED PART AND WAS ABLE TO REPLACE THE COLUMN FOR A FEW DOLLARS CHEAPER. I WAS WITHOUT A CAR FOR NINE DAYS. THERE WERE NO PREVIOUS INDICATIONS THAT THIS PROBLEM WOULD OCCUR. THE CAR (WHICH IS 6 YEARS OLD) ONLY HAS 50,000 MILES ON IT. *TR

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