NHTSA Complaint #10253575 — 2000 FORD EXPLORER

TL*THE CONTACT OWNS A 2000 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE SPEED CONTROL ASSEMBLY. THE VEHICLE WAS REPAIRED ACCORDING TO THE RECALL REMEDY. TWO WEEKS LATER, WHEN THE VEHICLE WAS STARTED, THE STEERING COLUMN BEGAN SMOKING. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT INSPECTED. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR DID NOT CAUSE THE STEERING COLUMN TO BEGIN SMOKING. THE VEHICLE WOULD HAVE TO BE LEFT AT THE DEALER FOR THE STEERING COLUMN TO BE TAKEN APART FOR FURTHER INSPECTION. NO REPAIRS WERE MADE. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 119,000 AND CURRENT MILEAGE WAS 119,065.