NHTSA Complaint #10252031 — 2008 MERCURY MOUNTAINEER

WHILE COMING UP TO A RED LIGHT, THE VEHICLE STARTED MAKING A CLUNKING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP FOR THE RED LIGHT. I ALSO LOST POWER STEERING. LUCKILY, I FINALLY GOT THE SUV TO STOP AFTER I PUMPED THE BRAKES AND I WAS ABLE TO AVOID HITTING THE CAR IN FRONT OF ME. I WAS CLOSE TO MY HOME SO I SLOWLY DROVE TO MY HOUSE USING THE EMERGENCY BRAKE TO STOP IF NECESSARY. I CONTACTED MERCURY WHO TOWED THE SUV TO THEIR SHOP THE NEXT DAY ON THE 15TH OF DECEMBER. THEY HAVE HAD THE VEHICLE ALL DAY ON THE 15TH AND 16TH AND TOLD ME THAT I COULD PICK IT UP ON THE 17TH. THEY COULDN'T, HOWEVER. FIND ANYTHING WRONG WITH THE VEHICLE AND SAID THE COMPUTERS SAY EVERYTHING IS FINE. THEY CLAIM THERE IS NOTHING WRONG AND ARE GIVING ME THE VEHICLE BACK. *TR