NHTSA Complaint #10252005 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10252005
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	December 15, 2008
Date Filed	December 16, 2008
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THIS MORNING PRESENT ON THE BACKSIDE OF MY 2004 FORD EXPLORER BACK HATCH IS A CRACK IN THE METAL BEGINNING UNDER THE BACK WINDOW PROCEEDING VERTICALLY DOWN TO BOTTOM WHERE IT STOPPED ABOVE MY BACK LICENSE PLATE. THE CRACK IS 8-10 INCHES IN LENGTH. IT WAS NOT PRESENT PRIOR TO THIS MORNING WHEN I APPROACHED MY CAR TO GO TO WORK. RESEARCH ON THE INTERNET REVEALS 100'S OF COMPLAINTS WITH THE EXACT DESCRIPTION. FORD IS NOT ADDRESSING THIS DEFECT SINCE ALL THE VEHICLES ARE PAST THE MILEAGE WARRANTY. MY SISTER ALSO OWNS A FORD EXPLORER AND SHE HAS THE SAME CRACK IN THE BACK OF HER HATCH. BOTH CRACKS ARE LOCATED TO THE LEFT OF THE FORD EMBLEM ON THE BACK HATCH. CONTINUES USE OF THIS VEHICLE WILL CAUSE THE METAL CRACK TO WIDEN, THUS IMPACTING THE BACK HATCH WINDOW MAKING IT UNABLE TO CLOSE PROPERLY. *TR

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