NHTSA Complaint #10251885 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10251885
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	December 11, 2008
Date Filed	December 15, 2008
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

I PURCHASED A 2004 EXPLORER LIMITED WITH 18,000 MILES. AT 28,000 MILES THE DEALERSHIP REPLACED A SOLENOID IN THE TRANSMISSION PER FORD TO ELIMINATE A LARGE "THUD" WHEN THE VEHICLE WAS SHIFTED INTO REVERSE. THE PROBLEM WENT AWAY FOR AWHILE BUT RETURNED. TODAY AT 78,000 THE VEHICLES TRANSMISSION HAS FAILED AND THE DEALERSHIP STATES IT NEEDS REPLACEMENT. EXTENDED WARRANTY PROVIDER REFUSES TO COVER THE WORK. I HAVE READ THAT FORD INSTALLED THE WRONG TRANSMISSION FLUID AT THE FACTORY AS WELL. BOTTOM LINE IS THE FORD TRANSMISSION IS DEFECTIVE AND EVERYONE KNOWS IT. HOW ABOUT A LITTLE JUSTICE HERE FOR THE CONSUMER? *TR

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