NHTSA Complaint #10251807 — 2005 FORD F-350

TL*THE CONTACT OWNS A 2005 FORD F350. THE MOTOR IN THE VEHICLE CONSTANTLY FAILS. WHILE TOWING A FIFTH WHEEL AT APPROXIMATELY 65 MPH, THE TURBO CHARGER BLEW OUT. THE DEALER INSTALLED A NEW TURBO CHARGER UNDER WARRANTY. APPROXIMATELY THREE MONTHS LATER, THE FAILURE RECURRED AND THE MOTOR OVERHEATED WHILE DRIVING APPROXIMATELY 65 MPH. THE VEHICLE WAS TOWED TO A LOCAL DEALER AND THEY TESTED THE MOTOR AND REPLACED TWO HEADS, THE OIL COOLER, AND THE EGR VALVE. THE MECHANIC ADVISED HIM TO NOT USE STRETCH VOLTS TO PREVENT THE FAILURE AGAIN. THE CONTACT WAS INFORMED THAT NON STRETCH VOLTS WOULD INCREASE THE CHANCES OF THE FAILURE NOT RECURRING BECAUSE IT WAS A BETTER PRODUCT THAN WHAT THE MANUFACTURER USED. THE CONTACT DID NOT WANT TO PAY ADDITIONAL MONEY FOR AN AFTERMARKET PRODUCT BECAUSE HE BELIEVED THAT THE PRODUCTS USED BY THE MANUFACTURER SHOULD WORK PROPERLY. AFTER THE REPAIRS WERE MADE, THE VEHICLE WORKED WELL FOR LESS THEN A MONTH. THE VEHICLE IS NOT CURRENTLY WORKING. HE ATTEMPTED TO TURN ON THE VEHICLE, BUT THERE WAS NO POWER TO THE MOTOR. THE VEHICLE WILL BE RETURNED TO THE SHOP FOR MORE REPAIRS. THE CONTACT FEELS THAT THIS IS A MANUFACTURER DEFECT THAT SHOULD BE RECALLED. THE FAILURE MILEAGE WAS 27,000 AND CURRENT MILEAGE WAS 30,000.