NHTSA Complaint #10250462 — 2002 MERCEDES BENZ ML320

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10250462
Vehicle	2002 MERCEDES BENZ ML320
Component	ELECTRICAL SYSTEM
Date of Incident	December 1, 2008
Date Filed	December 2, 2008
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

VEHICLE'S DRIVE AUTHORIZATION SYSTEM FAILS TO RECOGNIZE KEY RESULTING IN A 'START ERROR' DISPLAYING ON DASH AND VEHICLE WILL NOT START. THIS ITEM CAN ONLY BE REPLACED BY THE DEALER AND IS A KNOWN DEFECT BY MERCEDES BENZ. THE DASH CONTROL UNIT IS PART # A163 545 28 32 AND IS REPLACED BY A MODIFIED VERSION A163 545 07 06. MERCEDES REQUIRES OWNERS TO BEAR FULL FINANCIAL RESPONSIBILITY FOR THIS REPAIR, EVEN THOUGH IT IS A KNOWN DEFECT WHICH CAN RESULT IN STALLS AND NO START SITUATION, POTENTIALLY PUTTING THE DRIVER AND PASSENGERS IN DANGER. THE COST OF THIS REPAIR IS APPROX. $800 TO $1000. A TECHNICAL SERVICE BULLETIN WAS ISSUED BY MERCEDES BENZ AND THAT BULLETIN IS T-B-80.57/32 AND WAS ISSUED ON FEBRUARY 7, 2005. IT COVERS ALL M CLASS MODELS FROM 2000 TO 2005 MODEL YEAR. *TR

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