NHTSA Complaint #10250334 — 2007 THOR CALIFORNIA JAZZ

TL*THE CONTACT OWNS A 2007 THOR CALIFORNIA JAZZ. THE CONTACT EXPERIENCED MULTIPLE FAILURES WITH THE VEHICLE ON SEVERAL OCCASIONS. WHEN SHE TESTED THE OUTDOOR SHOWER, THE WATER PUMP WOULD NOT SHUT OFF AND CAUSED MAJOR WATER DAMAGE. THE DEALER STATED THAT THE HOT WATER ELBOW TO THE OUTSIDE SHOWER FAILED AND FLOODED THE STORAGE AREA. WHEN THE CONTACT ATTEMPTED TO WINTERIZE THE VEHICLE, SHE DRAINED ALL OF THE WATER FROM THE VEHICLE. SHE OPENED THE VEHICLE A FEW DAYS LATER TO MAKE SURE THE DOOR WAS LOCKED AND HER HUSBAND RECEIVED A SHOCK FROM THE VEHICLE'S DOOR. WHEN HE ATTEMPTED TO OPEN THE FRONT DOOR, HE RECEIVED ANOTHER SHOCK. HE ATTEMPTED TO UNPLUG THE VEHICLE AND RECEIVED A THIRD SHOCK. HE HAD TO UNPLUG THE VEHICLE FROM A DEDICATED OUTLET AND RECEIVED NO SHOCKS. THE CONTACT WENT TO THE DEALER AND THEY STATED THAT THEY WOULD HAVE TO SPEAK WITH ONE OF THE SERVICE TECHNICIANS AT THE MANUFACTURER. ANOTHER DEALER WAS NOTIFIED AND THEY STATED THAT THE SHOCKS COULD POSSIBLY BE COMING FROM THE CONDENSER FAILING DUE TO THE WATER DAMAGE. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 10 AND CURRENT MILEAGE WAS 14.